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How to Obtain Technical Support for Sunbelt Products
At Sunbelt Software we are committed to offering the very best antivirus software and PC security software with the
very best US based support for our customers. There are many ways to get this information. We have laid these out below to help you
handle your request.
- Look for answers in the product manual or the included help file
If you do not have these, you can download them for each product's User's Guide or Resources tabs.
- You can chat with a live support representative
Chat with a live support representative by navigating to the product page for the product that you
own. Look for the "Live Chat" area on the right side and choose the "Support" tab. Once you are there,
just click on the Live Chat icon and you will be connected to a support representative.
Or you can chat directly by choosing your product here:
Enterprise Products:
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Consumer Products:
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- Check our KnowledgeBase
Previously asked questions are posted here as well as any new information we think might be important. Select
your product from the menu on the left.
http://support.sunbeltsoftware.com/
- Make certain you are running the most recent version of our product
To display the version number of the program, select "Help" from the main menu
and then choose "About". Compare the version number display there with the version
number on the product's webpage. If it is different, you should download the most
recent version and reinstall.
- Sunbelt Support Forums
Visit our Product Support Forums. Our support forums are staffed by our own US based tech support department for
both consumer and enterprise customers. NOTE: Please do not post your product keys anywhere in these forums
http://supportforums.sunbeltsoftware.com
- Read the most Frequently Asked Questions (FAQ/Questions)
FAQs are located on the tab bar under the main product description. We post
answers to the most common questions there.
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Contacting Sunbelt Technical Support
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If at any time you have questions that are not answered on the pages/links mentioned above
or you can't find what you are looking for, please feel free to contact us directly.
Sunbelt Software Support can be reached by the type of product you having problems with.
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Enterprise & Business Support
Enterprise Technical Support is available at no cost Monday to Friday 9AM-9PM by phone and Live Chat. After
these hours, additional support time is available for purchase, please contact your Sales Representative for a quote.
Email Support at support@sunbeltsoftware.com to reach our Enterprise support technicians.
Please include the following information:
- Company Name/Reseller Name
- Product name
- Version
- Product Key (if purchased)
- Operating system
- Brief description of your issue
Telephone
Enterprise Support: 877-757-4094
Worldwide: 1-727-562-0101 Ext 510
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Consumer & Home-Office Support
Home Product Technical Support is available Monday to Friday 9AM-9PM by phone and Live Chat. On weekends,
support is available by email and Live Chat only.
Email Support at consumer@sunbeltsoftware.com to reach our consumer & home/home office support.
Please include the following information:
- Product name
- Version
- Product Key (if purchased)
- Operating system
- Brief description of your issue
Telephone
Consumer Support: 877-673-1153
Worldwide: 1-727-562-0101 Ext 500
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Developer and OEM Support (VIPRE SDK, CWSandbox and ThreatTrack)
To submit support issues for Developer and OEM products, please login to the OEM Portal here:
http://oem.sunbeltsoftware.com
Note: Access to this site is restricted to Developers and OEM customers only.
If you do not already have a login account, please contact us or call (727) 562-1010 Ext 650.
After logging in, please select the Support tab and complete the support form.
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